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Privacy Policy

24th January 2025

PRIVACY POLICY

Last Updated: 1 September 2026
Effective Date: 1 September 2026

This Privacy Policy explains how Brij Taxi (“Brij Taxi”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses information when you access or use our website, mobile application, transportation and taxi booking services, driver/partner services, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. ABOUT BRIJ TAXI

Brij Taxi provides technology-enabled transportation and taxi-related services that may allow customers to:

  • Search for available rides;

  • Book taxi and transportation services;

  • View driver and vehicle information;

  • Share pickup and drop-off locations;

  • Track rides and drivers where the feature is available;

  • Make payments for services;

  • Contact drivers or customer support;

  • Rate and review rides or drivers;

  • Receive booking, ride, payment, and service notifications; and

  • Use other features made available through the Brij Taxi platform.

Brij Taxi may facilitate communication and transactions between customers and drivers/transportation partners. The actual transportation service may be provided by an independent driver, vehicle owner, fleet operator, or transportation partner, where applicable.

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide, information generated through your use of our Services, and information received from third parties.

2.1 Account and Registration Information

When you create or use an account, we may collect:

  • Full name;

  • Mobile/telephone number;

  • Email address;

  • Profile photograph, where provided;

  • Password or authentication information;

  • Date of birth or age information, where required;

  • Gender, where voluntarily provided;

  • Preferred language;

  • Account preferences; and

  • Other information required to create or maintain your account.

If you register or authenticate using a third-party service such as Google, Apple, Facebook, or another supported authentication provider, we may receive information that provider makes available to us according to your settings and applicable permissions.

3. LOCATION INFORMATION

Location information is an important part of taxi and transportation services.

Depending on the features you use and the permissions granted on your device, we may collect:

  • Current or approximate location;

  • GPS coordinates;

  • Pickup location;

  • Drop-off location;

  • Driver location;

  • Ride route information;

  • Location history associated with a ride;

  • Distance travelled; and

  • Location information provided manually by you.

Location information may be collected while you are actively using the Services and, where a feature requires it and you have granted the relevant permission, while the application is operating in the background.

We use location information to:

  • Find nearby drivers;

  • Match customers with available drivers;

  • Provide pickup and drop-off services;

  • Display estimated arrival times;

  • Enable ride tracking;

  • Calculate distance and applicable fares;

  • Improve routing and transportation services;

  • Detect suspicious or fraudulent activity;

  • Improve safety and security; and

  • Provide customer support regarding a particular ride.

You may disable location permissions through your device settings. However, certain Services may not function correctly or may become unavailable if location access is disabled.

4. BOOKING AND RIDE INFORMATION

When you book or use a ride, we may collect and retain information such as:

  • Booking ID;

  • Pickup location;

  • Drop-off location;

  • Date and time of booking;

  • Date and time of ride;

  • Ride status;

  • Driver details;

  • Vehicle details;

  • Selected vehicle/category;

  • Fare or estimated fare;

  • Distance and duration;

  • Cancellation information;

  • Waiting time;

  • Payment status;

  • Offers or discounts applied;

  • Customer ratings and reviews;

  • Customer support communications; and

  • Other information associated with the booking.

This information is used to provide, manage, verify, and improve our transportation Services.

5. DRIVER AND PARTNER INFORMATION

If you register or operate as a driver, vehicle owner, fleet operator, or transportation partner, we may collect additional information, including:

  • Full name;

  • Mobile number;

  • Email address;

  • Photograph;

  • Address;

  • Driver identification information;

  • Driving licence details;

  • Vehicle registration details;

  • Vehicle insurance information;

  • Vehicle fitness/permit information;

  • Bank or payout information;

  • Tax-related information where required;

  • Background or verification information, where legally permitted;

  • Driver location;

  • Trip history;

  • Ratings and reviews;

  • Documents submitted for verification;

  • Account activity; and

  • Other information required to provide partner services and comply with applicable laws.

Driver and partner information may be used for identity verification, onboarding, payment processing, safety, fraud prevention, regulatory compliance, customer support, and administration of the platform.

6. PAYMENT INFORMATION

If you make a payment through the Services, payment-related information may be processed.

Depending on the payment method, this may include:

  • Payment transaction ID;

  • Payment amount;

  • Payment status;

  • Payment method;

  • UPI transaction reference;

  • Card or banking transaction reference;

  • Wallet information;

  • Refund information; and

  • Other information required to verify a transaction.

Where payments are processed through third-party payment gateways, your payment information may be collected and processed directly by the applicable payment service provider.

Unless otherwise stated, Brij Taxi does not intend to store complete card numbers, CVV numbers, PINs, UPI PINs, or other highly sensitive payment authentication credentials on its own servers.

You should review the privacy policy and terms of the payment provider used for your transaction.

7. DEVICE AND TECHNICAL INFORMATION

When you access or use our website or application, we may automatically collect certain technical information, including:

  • IP address;

  • Device type;

  • Device model;

  • Operating system;

  • Operating system version;

  • Application version;

  • Browser type;

  • Language settings;

  • Time zone;

  • Mobile network information;

  • Internet service provider;

  • Unique device or installation identifiers;

  • Crash information;

  • Diagnostic information;

  • Login information;

  • Access times;

  • Referring URLs; and

  • Other technical information generated during use of the Services.

This information helps us operate, secure, troubleshoot, and improve the Services.

8. USAGE AND LOG INFORMATION

We may collect information about how you interact with the Services, including:

  • Pages or screens viewed;

  • Features used;

  • Search activity;

  • Buttons or links accessed;

  • Login and logout times;

  • Booking activity;

  • Ride history;

  • Errors and crashes;

  • Application performance;

  • Device events; and

  • Other interaction information.

We may use this information for analytics, security, troubleshooting, fraud prevention, and service improvement.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, local storage, pixels, SDKs, and similar technologies.

These technologies may be used to:

  • Keep you logged in;

  • Remember preferences;

  • Maintain sessions;

  • Improve website functionality;

  • Understand website usage;

  • Analyse performance;

  • Detect fraud and abuse;

  • Improve security; and

  • Provide relevant communications or marketing where permitted.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.

10. CAMERA, PHOTO AND FILE ACCESS

Where a feature requires it and you provide permission, the application may access your device camera, photos, or files.

Such access may be used for:

  • Profile photographs;

  • Driver verification documents;

  • Vehicle documents;

  • Identity verification;

  • Uploading supporting documents;

  • Customer support; and

  • Other functionality explicitly requested by you.

We will not access your device's camera, photos, or files without the relevant permission where such permission is required by the operating system.

11. CONTACTS, PHONE AND COMMUNICATION FEATURES

If the Services provide calling, messaging, or communication features, we may process information required to facilitate those communications.

For example, we may allow:

  • Customer-to-driver communication;

  • Driver-to-customer communication;

  • Customer support calls;

  • Booking-related notifications;

  • Service-related SMS messages;

  • Push notifications; and

  • Other service communications.

Where technically possible, communication may be facilitated without unnecessarily exposing the personal telephone number of one party to another.

12. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

A. Providing Services

To:

  • Create and manage accounts;

  • Process bookings;

  • Match customers with drivers;

  • Facilitate transportation services;

  • Provide ride tracking;

  • Process payments;

  • Provide customer support; and

  • Manage the overall platform.

B. Communication

To send:

  • Booking confirmations;

  • Ride status updates;

  • Driver arrival notifications;

  • Payment notifications;

  • Cancellation notifications;

  • Service announcements;

  • Security alerts;

  • Customer support communications; and

  • Other service-related communications.

C. Safety and Security

To:

  • Verify accounts and drivers;

  • Detect suspicious activity;

  • Prevent fraud;

  • Investigate complaints;

  • Protect customers, drivers, and the platform;

  • Investigate accidents or incidents; and

  • Enforce our policies.

D. Improvement and Analytics

To:

  • Analyse usage;

  • Improve application performance;

  • Improve customer experience;

  • Develop new features;

  • Understand service demand;

  • Troubleshoot technical problems; and

  • Conduct internal research and analytics.

E. Legal and Regulatory Compliance

We may process information when reasonably necessary to:

  • Comply with applicable laws;

  • Respond to lawful government requests;

  • Respond to court orders or legal processes;

  • Protect our legal rights;

  • Investigate fraud or abuse; and

  • Enforce our agreements and policies.

13. HOW WE SHARE INFORMATION

We do not sell your personal information as a standalone commercial product.

However, information may be shared where reasonably necessary to provide the Services or for the purposes described in this Privacy Policy.

13.1 Drivers and Customers

To facilitate a booking, certain information may be shared between customers and drivers.

For example, a driver may receive:

  • Customer name or identifying information;

  • Pickup location;

  • Drop-off location;

  • Booking details; and

  • Information necessary to complete the ride.

Similarly, customers may receive relevant driver information such as:

  • Driver name;

  • Driver photograph, where applicable;

  • Vehicle details;

  • Vehicle registration number;

  • Driver rating; and

  • Relevant ride information.

The information shared should be limited to what is reasonably necessary for the transportation service.

14. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to operate and support our Services.

These providers may include:

  • Cloud hosting providers;

  • Database providers;

  • Mapping and location providers;

  • Payment gateways;

  • SMS providers;

  • Email providers;

  • Push notification services;

  • Analytics providers;

  • Crash reporting services;

  • Customer support providers;

  • Identity verification providers;

  • Fraud prevention providers; and

  • Other technology or operational service providers.

These providers may process information on our behalf and may be subject to contractual, technical, or legal obligations regarding the handling of personal information.

15. GOOGLE, FIREBASE AND OTHER TECHNOLOGY SERVICES

Where applicable, Brij Taxi may use services such as Google services, Firebase, Google Maps, Firebase Cloud Messaging, analytics, crash reporting, authentication, cloud storage, or similar technologies.

Such services may process technical, device, authentication, notification, analytics, or location-related information depending on the features enabled in the application.

The processing of information by third-party providers is also subject to their applicable terms and privacy policies.

16. PAYMENT SERVICE PROVIDERS

Payments may be processed by third-party payment providers.

When you make a payment, the applicable provider may process information necessary to:

  • Authorize the payment;

  • Complete the transaction;

  • Detect fraud;

  • Verify the transaction;

  • Process refunds; and

  • Maintain transaction records.

Brij Taxi is not responsible for the privacy practices of independent payment providers outside the information-processing activities performed on our behalf.

17. LEGAL DISCLOSURES

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Comply with a court order;

  • Respond to government or law-enforcement requests;

  • Protect the safety of users or the public;

  • Investigate fraud;

  • Prevent illegal activity;

  • Protect our rights or property;

  • Enforce our Terms and Conditions;

  • Investigate violations of our policies; or

  • Defend against legal claims.

18. BUSINESS TRANSFERS

If Brij Taxi is involved in:

  • A merger;

  • Acquisition;

  • Sale of assets;

  • Corporate restructuring;

  • Financing;

  • Joint venture;

  • Transfer of business; or

  • Similar transaction,

personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate safeguards.

19. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing Services;

  • Maintaining transaction and booking records;

  • Resolving disputes;

  • Preventing fraud;

  • Maintaining security;

  • Complying with legal obligations; and

  • Enforcing our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

20. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction; and

  • Other unauthorized processing.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure infrastructure, monitoring, logging, and other safeguards.

However, no internet-based system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

21. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You should:

  • Use a strong password where applicable;

  • Avoid sharing login credentials;

  • Keep your mobile device secure;

  • Immediately report unauthorized account activity; and

  • Log out from shared devices where appropriate.

If you believe that your account has been compromised, contact Brij Taxi support as soon as possible.

22. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law, we may send promotional communications regarding:

  • Offers;

  • Discounts;

  • New services;

  • Promotions;

  • Loyalty benefits;

  • Partnerships; and

  • Other Brij Taxi services.

You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue sending essential service communications, such as booking confirmations, payment notifications, security alerts, and important account information.

23. SMS AND PHONE COMMUNICATION

By providing your mobile number and using our Services, you may receive service-related SMS messages or calls necessary for:

  • OTP verification;

  • Account authentication;

  • Booking confirmation;

  • Driver arrival;

  • Ride updates;

  • Cancellation;

  • Payment updates;

  • Customer support; and

  • Other essential service communications.

Marketing communications, where applicable, may be subject to separate consent and applicable communication preferences.

24. PUSH NOTIFICATIONS

The application may send push notifications regarding:

  • New bookings;

  • Ride status;

  • Driver arrival;

  • Payment status;

  • Offers;

  • Security alerts;

  • Account activity; and

  • Other service updates.

You can manage push notification permissions through your device settings.

25. REVIEWS, RATINGS AND USER CONTENT

If you submit:

  • Ratings;

  • Reviews;

  • Feedback;

  • Complaints;

  • Photographs;

  • Comments; or

  • Other content,

we may collect and process that information for customer service, quality control, safety, dispute resolution, and improvement of our Services.

We may use aggregated or anonymized feedback for analytics and service improvement.

You should not submit sensitive personal information or information belonging to another person without appropriate authorization.

26. FRAUD PREVENTION

We may use account, booking, payment, device, location, and usage information to identify and prevent:

  • Fake accounts;

  • Payment fraud;

  • Unauthorized transactions;

  • Promotional abuse;

  • Account misuse;

  • Suspicious bookings;

  • Driver or customer impersonation;

  • Multiple-account abuse; and

  • Other fraudulent or unlawful activity.

Where appropriate, accounts or transactions may be restricted, suspended, or investigated.

27. CHILDREN'S PRIVACY

Our Services are not intended for children who are not legally permitted to independently use transportation or create an account under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

Parents or legal guardians should supervise minors' use of transportation services and ensure that any applicable age and consent requirements are followed.

28. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Request information about how your information is processed;

  • Withdraw consent where processing is based on consent;

  • Opt out of certain marketing communications;

  • Raise a privacy complaint; and

  • Exercise other rights available under applicable law.

Certain information may need to be retained where required by law or where necessary for legitimate business purposes, fraud prevention, dispute resolution, or legal claims.

29. ACCOUNT AND DATA DELETION

You may request deletion of your Brij Taxi account and associated personal information by contacting us through the contact details provided below or through an available account-deletion feature within the application.

Upon receiving a valid deletion request, we may:

  • Disable or delete your account;

  • Delete or anonymize personal information where legally and technically possible;

  • Remove certain profile information; and

  • Retain information where required or permitted by applicable law.

Some transaction, payment, booking, fraud-prevention, tax, accounting, or legal records may need to be retained for a specified period.

Deleting your account may result in the loss of access to your booking history, rewards, account information, or other Services.

30. THIRD-PARTY LINKS AND SERVICES

Our website or application may contain links to third-party websites, applications, payment providers, mapping services, social-media services, or other external platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party services that we do not control.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

31. LOCATION AND MAP SERVICES

Certain Brij Taxi features may use mapping and location services to provide:

  • Route information;

  • Pickup and drop-off selection;

  • Driver tracking;

  • Distance calculation;

  • Estimated arrival time;

  • Navigation-related functionality; and

  • Other transportation features.

Location data may be shared with relevant service providers where necessary to provide these features.

32. INTERNATIONAL DATA PROCESSING

Depending on the technology and service providers used by Brij Taxi, your information may be processed or stored on servers located outside your state, city, or country.

Where required by applicable law, we will take reasonable steps to ensure that applicable data protection requirements are followed.

33. DO NOT TRACK

Some web browsers may provide a “Do Not Track” feature.

Because there is currently no universally accepted standard for responding to all Do Not Track signals, our website may not respond to such signals in every situation.

You may manage cookies and certain tracking technologies through your browser and device settings.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our Services;

  • Changes in technology;

  • Changes in data-processing practices;

  • Changes in applicable laws; or

  • Other operational or legal requirements.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this document.

Where required by law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

35. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.

Any dispute relating to privacy or personal information shall be handled in accordance with the dispute-resolution provisions contained in the applicable Brij Taxi Terms and Conditions.

36. GRIEVANCE AND PRIVACY CONTACT

If you have questions, concerns, complaints, or requests relating to your personal information or this Privacy Policy, you may contact us at:

Legal Entity: [COMPANY LEGAL NAME]

Brand: Brij Taxi

Registered Office: [REGISTERED ADDRESS]

Privacy/Grievance Email: [PRIVACY EMAIL]

Customer Support Email: [SUPPORT EMAIL]

Phone: [PHONE NUMBER]

Grievance Officer / Privacy Contact: [NAME / DESIGNATION]

Website: https://brijtexi.in/

When submitting a privacy request, please provide sufficient information for us to identify your account and understand your request. We may need to verify your identity before processing certain requests.

37. ACKNOWLEDGEMENT

By using Brij Taxi's website, mobile application, or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of information as described herein, subject to applicable law.

If you do not agree with this Privacy Policy, you should discontinue use of the Services.

© 2026 Brij Taxi. All Rights Reserved.