TERMS AND CONDITIONS

Last Updated: 6th March 2025
Effective Date: 6th March 2025

Welcome to Brij Taxi. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Brij Taxi website, mobile application, platform, taxi booking services, transportation services, driver/partner services, and related services (collectively, the “Services”).

In these Terms, “Brij Taxi”, “we”, “us”, or “our” refers to Brij Taxi and “you”, “your”, “customer”, or “user” refers to any person who accesses, registers with, or uses the Services.

By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our applicable Privacy Policy and other policies published by Brij Taxi.

If you do not agree with these Terms, you must not use the Services.

1. ABOUT BRIJ TAXI

Brij Taxi operates a technology platform that facilitates access to transportation and taxi-related services.

Depending on availability, the platform may allow users to:

Search for available transportation services;
Request and book rides;
Select vehicle categories;
View booking and fare information;
Receive driver information;
Track rides;
Communicate with drivers;
Make payments;
Rate and review services;
Contact customer support; and
Access other services and features offered through the platform.

The transportation service may be performed by independent drivers, vehicle owners, fleet operators, or transportation partners (“Drivers” or “Partners”).

2. ACCEPTANCE OF TERMS

By using the Services, you confirm that:

You have the legal capacity to enter into an agreement;
The information provided by you is accurate;
You will comply with these Terms;
You will comply with applicable laws and regulations; and
You will not misuse the Services.

If you are using the Services on behalf of another person or organization, you confirm that you have authority to accept these Terms on their behalf.

3. ELIGIBILITY

You must meet the minimum legal age and eligibility requirements applicable to the Services in your location.

Brij Taxi may restrict or refuse access to the Services where:

The user does not meet applicable eligibility requirements;
The account information is inaccurate;
The account is being used fraudulently;
The user violates these Terms; or
Access is restricted by applicable law.

Parents or legal guardians are responsible for ensuring that minors use transportation services only where legally permitted and appropriately supervised.

4. ACCOUNT REGISTRATION

Certain Services may require you to create an account.

You may be required to provide:

Name;
Mobile number;
Email address;
Password or authentication information;
Profile information; and
Other information required by Brij Taxi.

You agree to provide accurate and current information.

You are responsible for:

Maintaining the confidentiality of your account;
Protecting your login credentials;
All activity performed through your account; and
Informing Brij Taxi immediately if you suspect unauthorized access.

Brij Taxi may suspend or terminate an account where information is false, misleading, fraudulent, or otherwise violates these Terms.

5. USE OF THE SERVICES

You agree to use the Services only for lawful purposes.

You must not:

Use the platform for illegal activities;
Create fake accounts;
Provide false information;
Impersonate another person;
Attempt to access another user's account;
Manipulate bookings;
Manipulate fares or promotions;
Use automated systems to abuse the platform;
Interfere with the platform's operation;
Introduce malicious software;
Attempt unauthorized access to our systems;
Harass drivers, customers, or support staff;
Use the Services in a manner that creates a safety risk; or
Violate any applicable law.

6. BOOKING SERVICES

Customers may request a ride through the Brij Taxi platform by providing relevant information such as:

Pickup location;
Destination;
Date and time;
Vehicle category;
Number of passengers; and
Other information required for the booking.

A booking request does not necessarily constitute a confirmed ride.

A booking may become confirmed when it is accepted or confirmed by the applicable Driver, Partner, or Brij Taxi system.

7. BOOKING CONFIRMATION

After a booking is created, Brij Taxi may send confirmation through:

Mobile application;
SMS;
Email;
Push notification; or
Other available communication methods.

Customers are responsible for checking their booking information and reporting any error as soon as reasonably possible.

8. DRIVER ASSIGNMENT

Brij Taxi may use technology and operational processes to match customers with available Drivers or Partners.

Driver assignment may depend on:

Location;
Availability;
Vehicle category;
Demand;
Driver status;
Service area;
Traffic;
Operational conditions; and
Other relevant factors.

Brij Taxi does not guarantee that a particular driver or vehicle will always be available.

9. FARES AND PRICING

The fare may be calculated based on factors including:

Distance;
Time;
Vehicle category;
Demand;
Route;
Waiting time;
Tolls;
Parking;
Taxes;
Additional stops;
Additional services; and
Other applicable charges.

Where an estimated fare is displayed, the final fare may differ based on actual distance, duration, waiting time, route changes, additional stops, tolls, parking, or other applicable charges.

Applicable charges may be displayed through the platform where technically feasible.

10. ADDITIONAL CHARGES

Customers may be responsible for applicable additional charges, including:

Toll charges;
Parking fees;
Waiting charges;
Additional distance charges;
Additional time charges;
Additional stops;
Airport or location entry charges; and
Other charges applicable to the selected service.

Such charges may be added to the final fare where applicable.

11. PAYMENT

Brij Taxi may support different payment methods, including:

Cash;
UPI;
Debit or credit cards;
Wallets;
Online payment gateways; and
Other payment methods made available through the platform.

The availability of a particular payment method may vary by location, booking type, vehicle category, or other operational factors.

12. ONLINE PAYMENTS

Where online payment is selected, payment may be processed through a third-party payment gateway or payment service provider.

Brij Taxi may receive transaction-related information such as:

Transaction ID;
Payment status;
Amount;
Payment method;
Refund status; and
Other transaction information.

Brij Taxi does not generally store complete card numbers, CVV numbers, UPI PINs, or similar payment authentication credentials.

13. CASH PAYMENTS

Where cash payment is available, the customer must pay the applicable final fare to the Driver at the end of the ride.

The customer may also be required to pay applicable tolls, parking fees, waiting charges, or other charges.

14. CANCELLATION

Customers may cancel bookings subject to the applicable Booking and Cancellation Policy.

A cancellation charge may apply depending on:

Time of cancellation;
Driver assignment;
Driver's distance from pickup location;
Driver arrival;
Booking type;
Waiting time; and
Other applicable circumstances.

The applicable cancellation terms may be displayed during the booking or cancellation process.

15. DRIVER CANCELLATION

A Driver may cancel a booking in legitimate circumstances, including:

Emergency;
Vehicle breakdown;
Safety concerns;
Incorrect pickup information;
Customer misconduct;
Legal or regulatory restrictions;
Technical issues; or
Other legitimate operational reasons.

Repeated or unjustified cancellations by Drivers may result in action under Brij Taxi's partner policies.

16. CUSTOMER NO-SHOW

A customer may be treated as a no-show if:

The Driver reaches the pickup location;
The Driver waits for the applicable waiting period;
The customer fails to arrive; and
The customer cannot reasonably be contacted.

Applicable cancellation or waiting charges may apply.

17. WAITING TIME

The Driver may wait for the customer at the pickup location for a reasonable period.

After any applicable complimentary waiting period expires, waiting charges may apply.

The applicable waiting charge may depend on the vehicle category, booking type, location, and applicable fare structure.

18. CHANGES TO DESTINATION OR ROUTE

Customers should provide accurate pickup and destination information when booking.

If the customer changes the destination, route, or adds stops after the ride begins, additional charges may apply.

A Driver may refuse a route change where it is:

Unsafe;
Illegal;
Operationally impractical; or
Outside the scope of the booked service.

19. DRIVER AND VEHICLE INFORMATION

Depending on the service, customers may receive information about the assigned Driver and vehicle, such as:

Driver name;
Driver photograph;
Vehicle model/category;
Vehicle registration number;
Driver rating; and
Other relevant booking information.

Customers should verify the vehicle and Driver information before entering the vehicle.

20. CUSTOMER RESPONSIBILITIES

Customers must:

Provide accurate pickup and destination information;
Be available at the designated pickup location;
Treat Drivers respectfully;
Follow applicable laws;
Wear seat belts where provided or legally required;
Avoid damaging the vehicle;
Pay applicable charges;
Follow reasonable safety instructions; and
Report safety concerns or incidents promptly.

21. PROHIBITED CUSTOMER CONDUCT

Customers must not:

Threaten or harass Drivers;
Engage in abusive or discriminatory behaviour;
Damage or intentionally misuse a vehicle;
Carry illegal or prohibited items;
Attempt to transport hazardous materials without authorization;
Use the vehicle for unlawful purposes;
Smoke where prohibited;
Consume prohibited substances in the vehicle;
Attempt to evade payment;
Provide fraudulent booking information; or
Engage in any conduct that creates an unreasonable safety risk.

Brij Taxi may restrict or terminate access where prohibited conduct occurs.

22. DRIVER RESPONSIBILITIES

Drivers and Partners are expected to:

Maintain valid licences and legally required documents;
Maintain appropriate vehicle documentation;
Follow applicable traffic laws;
Operate vehicles safely;
Treat customers respectfully;
Protect customer information;
Follow Brij Taxi safety requirements;
Maintain reasonable vehicle cleanliness; and
Comply with applicable Brij Taxi partner policies.

23. DRIVER VERIFICATION

Where applicable, Brij Taxi may conduct verification processes for Drivers and Partners.

Verification may include:

Identity verification;
Driving licence verification;
Vehicle documentation;
Insurance documentation;
Permit information;
Background verification where legally permitted; and
Other legally required checks.

Verification does not constitute an absolute guarantee of a Driver's future conduct or performance.

24. SAFETY

Brij Taxi takes reasonable steps to support safe transportation services.

Depending on the available features, the platform may provide:

Driver information;
Vehicle information;
Ride tracking;
Emergency or safety features;
Customer support;
Trip records; and
Other safety-related functionality.

Users should immediately contact appropriate emergency services in an emergency and should not rely solely on the Brij Taxi platform for emergency assistance.

25. EMERGENCY SITUATIONS

In case of an emergency, accident, threat, or serious safety incident, users should contact the appropriate local emergency service first where necessary.

Users should then report the incident to Brij Taxi as soon as reasonably possible.

Brij Taxi may request information necessary to investigate the incident.

26. LOST PROPERTY

Customers are responsible for their personal belongings.

Brij Taxi does not guarantee recovery of lost property.

If an item is left inside a vehicle, the customer should contact Brij Taxi support as soon as possible.

Where reasonably possible, Brij Taxi may assist in contacting the relevant Driver or Partner.

27. RATINGS AND REVIEWS

Customers and Drivers may be permitted to rate or review each other.

Ratings and reviews should be:

Honest;
Relevant;
Non-discriminatory;
Non-threatening; and
Free from unlawful or abusive content.

Brij Taxi may remove content that violates applicable policies or law.

Repeated manipulation or fraudulent ratings may result in account restrictions.

28. PROMOTIONS AND OFFERS

Brij Taxi may offer promotional discounts, coupons, referral benefits, or other offers.

Promotions may be subject to:

Specific eligibility requirements;
Expiration dates;
Usage limits;
Geographic restrictions;
Vehicle restrictions;
Minimum booking requirements; and
Additional terms.

Brij Taxi may modify or withdraw a promotion where permitted by applicable law.

Promotions may not be combined unless expressly permitted.

29. THIRD-PARTY SERVICES

The Services may integrate with third-party services, including:

Mapping services;
Payment providers;
Authentication providers;
Cloud services;
Communication providers;
Analytics services; and
Other technology providers.

Third-party services may have their own terms and privacy policies.

Brij Taxi is not responsible for services that are independently operated by third parties beyond our reasonable control.

30. INTELLECTUAL PROPERTY

All rights, title, and interest in the Brij Taxi platform and its content, including:

Brand name;
Logos;
Designs;
Software;
Application interfaces;
Website content;
Graphics;
Text;
Images;
Trademarks; and
Other intellectual property

are owned by or licensed to Brij Taxi unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Brij Taxi intellectual property without prior written permission.

31. USER CONTENT

If you submit reviews, feedback, photographs, comments, or other content through the platform, you represent that:

You have the right to submit the content;
The content does not violate another person's rights;
The content is not unlawful;
The content is not defamatory, threatening, or abusive; and
The content does not contain malicious software.

You grant Brij Taxi a non-exclusive, worldwide, royalty-free licence to use, reproduce, process, display, and distribute such content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

32. PRIVACY

Your use of the Services is also subject to the Brij Taxi Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information.

By using the Services, you acknowledge that you have reviewed the Privacy Policy.

33. ACCOUNT SUSPENSION OR TERMINATION

Brij Taxi may suspend, restrict, or terminate your account or access to the Services where reasonably necessary, including if:

You violate these Terms;
You provide false information;
You engage in fraud;
You misuse promotions;
You create safety risks;
You engage in abusive behaviour;
You attempt unauthorized system access;
You fail to make required payments; or
Continued access creates legal, security, or operational concerns.

Where appropriate and legally required, Brij Taxi may provide notice or an opportunity to resolve the issue.

34. SERVICE AVAILABILITY

Brij Taxi does not guarantee that the Services will always be:

Available;
Uninterrupted;
Error-free;
Secure; or
Available in every location.

Services may temporarily become unavailable because of:

Maintenance;
Technical problems;
Network failures;
Server issues;
Weather;
Traffic;
Government restrictions;
Driver availability; or
Other circumstances beyond reasonable control.

35. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Brij Taxi shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use or inability to use the Services.

This may include, where legally permitted:

Loss of profits;
Loss of business;
Loss of data;
Loss of opportunity;
Personal inconvenience; or
Other indirect losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

36. TRANSPORTATION SERVICES

Where transportation is provided by independent Drivers or Partners, Brij Taxi may act as a technology platform facilitating access to such services.

The Driver or transportation Partner may be responsible for the actual operation of the vehicle and transportation service.

Brij Taxi does not guarantee that every Driver will meet every customer's individual expectations.

However, Brij Taxi may take reasonable measures to address complaints, safety concerns, or violations of platform policies.

37. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Brij Taxi, its affiliates, officers, employees, agents, contractors, and Partners from claims, losses, damages, liabilities, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful use of the Services;
Your misuse of the platform;
Your violation of another person's rights;
Your fraudulent activity; or
Your negligent or wrongful conduct.

This provision does not apply to the extent that the claim results from Brij Taxi's own unlawful conduct or liability that cannot legally be excluded.

38. FORCE MAJEURE

Brij Taxi shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

Natural disasters;
Floods;
Earthquakes;
Severe weather;
Fire;
Epidemics or pandemics;
War;
Civil unrest;
Government actions;
Road closures;
Strikes;
Power outages;
Internet or telecommunications failures;
Cyber incidents;
Transportation disruptions; or
Other circumstances beyond reasonable control.

39. DISPUTE RESOLUTION

If you have a complaint or dispute, you should first contact Brij Taxi customer support and provide reasonable details of the issue.

We will make reasonable efforts to review and resolve the matter.

Where a dispute cannot be resolved through customer support, it may be handled in accordance with applicable Indian law and the dispute-resolution process applicable to the Services.

40. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to the Services or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable Brij Taxi legal entity and registered office.

41. CHANGES TO THESE TERMS

Brij Taxi may update these Terms from time to time.

Changes may be made due to:

New features;
Changes to Services;
Operational changes;
Legal or regulatory requirements;
Security requirements; or
Other business reasons.

The updated Terms will be published on the Brij Taxi website or application with a revised “Last Updated” date.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.

42. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

43. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Booking and Cancellation Policy, Refund Policy, Safety Guidelines, Driver Guidelines, and other applicable policies published by Brij Taxi, constitute the agreement between you and Brij Taxi regarding your use of the Services, subject to applicable law.

44. NO WAIVER

If Brij Taxi does not immediately enforce any provision of these Terms, this does not constitute a waiver of our right to enforce that provision in the future.

45. CONTACT INFORMATION

For questions, complaints, booking disputes, or other concerns, you may contact Brij Taxi:

Legal Entity: [COMPANY LEGAL NAME]

Brand: Brij Taxi

Registered Office: [REGISTERED ADDRESS]

Customer Support Email: [SUPPORT EMAIL]

Legal/Privacy Email: [LEGAL/PRIVACY EMAIL]

Phone: [PHONE NUMBER]

Website: https://brijtexi.in/

For faster assistance, please provide your registered mobile number, Booking ID, transaction reference, and relevant details of your concern.

46. ACKNOWLEDGEMENT

By accessing or using Brij Taxi's website, application, or Services, you acknowledge that:

You have read these Terms and Conditions;
You understand these Terms;
You agree to comply with these Terms;
You have reviewed the applicable Privacy Policy; and
You agree to the applicable Booking and Cancellation Policy and other policies governing the Services.

If you do not agree to these Terms, please discontinue use of the Brij Taxi Services.